Returns & Exchanges
At The Panel Company, we want you to be completely satisfied with your home renovation project, which is why we offer a 30-day return window for all unused and undamaged wall panels and flooring products. Please ensure items are kept in their original packaging to guarantee a smooth refund process.
Request a Return
Contact our customer support team with your order number and the specific items you wish to return to receive your unique Return Authorization Number.
Pack Your Items
Securely package the panels in their original boxes, ensuring they are well-protected to prevent any damage during transit back to our warehouse.
Ship the Package
Affix the provided return label to your package and drop it off at your nearest authorized courier location, or arrange for a collection if applicable.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing